If you are not happy with our decision, you can request a review by emailing swf@northlan.gov.uk

Please note - representatives are required to upload a copy of a signed mandate when submitting a first-tier review on behalf of an applicant.

First-tier reviews must be made in writing within 20 working days of our original decision.

The time limit of 20 working days can be extended if you can evidence why you did not request a review within the allocated time.

All review requests should include:

• The date and reference number from your decision letter.
• The reasons why you do not think the right decision was made on the application. For example, this might be because you do not think we took all the relevant information into account because you do not agree with the award that has been made or because you don't agree that you are not eligible for the Scottish Welfare Fund.
• Information that you did not give us when you filled in your application but which you think might make a difference to our decision. Please phone us to find out more about this if you are not sure.
• Information on any changes to your circumstances since the application which might make a difference to our decision.
• Your signature. If someone is making a review request for you, you must sign the letter giving your agreement for the review to proceed.

Written reviews must be sent to the address below:

Scottish Welfare Fund
PO Box 19078
Motherwell
ML1 9DU

First-tier reviews will be completed within two working days for crisis grants and 15 working days for community care grants.

The review will be dealt with by a different decision maker, not involved in the original decision.

If you remain unhappy after a first-tier review decision, the next step is to request an independent review by the Scottish Public Service Ombudsman (SPSO). You can access the full details here:

Scottish Welfare Fund Independent Review

The SPSO are not part of the council and their service is free.