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North Lanarkshire Municipal Bank Ltd

Closure notice - Frequently Asked Questions

What’s happening?

The NLMB will cease trading on 30 September 2022. Customers are asked to withdraw any monies held with the bank and to make other banking arrangements as soon as possible.

What if I don’t have another bank account or require financial advice?

The council is not authorised to provide financial advice regarding alternative providers. Please contact Citizens Advice Scotland who can provide independent information and advice. Information on local branches is provided below, or you can visit cas.org.uk.

Citizens Advice Scotland branches
Address Telephone number
10 Fountain Business Centre, Coatbridge, ML5 3AA 01236 421447
61A Stirling Street, Airdrie, ML6 0AS 01236 754109
6 Hamilton Road, Bellshill, ML4 1AQ 01698 748615
90 Brandon Parade East, Motherwell, ML1 1LY 01698 265349
16/17 Carron House, Cumbernauld, G67 1ER 01236 723201
For other independent information and advice on opening, switching or closing a bank account, you can visit the MoneyHelper website.

Why is the bank closing?

A review of the Bank’s operations concluded that, given recent changes in regulatory requirements for anti-fraud and money laundering measures and customer due diligence, substantial financial investment would be required to ensure compliance, which would have a significant impact on the Bank’s cost model and financial sustainability.

As a result, the board decided that the North Lanarkshire Municipal Bank should cease providing banking services and the Bank be wound up.

When is the bank closing?

The bank will close on Friday 30 September 2022.

What should customers do now?

Customers should arrange to close their account(s) as soon as possible. We have set up a Helpline for customers to discuss withdrawal methods, answer any questions and arrange appointments to attend the bank in person.

Closure helpline

Banks, Building Societies and Post Office Societies
Name Address
Virgin Money/Clydesdale Bank 43 Hamilton Road, Motherwell, ML1 3DD
Royal Bank of Scotland 80 Main Street, Coatbridge, ML5 3DZ
62 Hamilton Road, Motherwell, ML1 3DA
18 Tay Walk, Cumbernauld, G67 1DE
98 Main Street, Wishaw, ML2 7LU
Bank of Scotland 40 South Bridge Street, Airdrie, ML6 6JA
The Quadrant Centre, Coatbridge, ML5 3EG
207 Main Street, Bellshill, ML4 1AL
32 Brandon Parade South, Motherwell, ML1 1RB
Antonine Shopping Centre, Cumbernauld, G67 1JW
27-29 Main Street, Wishaw, ML2 7AF
Santander 40-42 Teviot Walk, Cumbernauld, G67 1NG
2 Main Street, Wishaw, ML2 7AF
TSB Bank 61 Merry Street, Motherwell, ML1 1JS
1 Spey Walk, Cumbernauld, G67 1DJ
Nationwide Building Society 3 Graham Street, Airdrie, ML6 6EQ
91 Main Street, Coatbridge, ML5 3HJ
38 Muir Street, Motherwell, ML1 1DE
Post Office Please visit www.postoffice.co.uk/branch-finder to find local post offices that provide banking services
There are also several local credit unions across the North Lanarkshire area that may be available to you.

Where are the NLMB branches?

There are 10 branches in North Lanarkshire. The details are as follows:

NLMB branches in North Lanarkshire
Branch Address Opening hours
Airdrie 10 Bank Street, Airdrie, ML6 6AF Mon to Thu 9am to 4.30pm Fri 9am to 4pm Closed 12pm to 1pm
Bellshill 26 Motherwell Road, Bellshill, ML4 1RE Mon to Thu 9am to 4.30pm Fri 9am to 4pm Closed 12pm to 1pm
Coatbridge Buchanan Centre, 126 Main Street, Coatbridge, ML5 3BJ Mon to Thu 9am to 4.30pm Fri 9am to 4pm Closed 1pm to 2pm
Cumbernauld Fleming House, 2 Tryst Road, Cumbernauld, G67 1JW Mon to Thu 9am to 4.30pm Fri 9am to 4pm Closed 1pm to 2pm
Kilsyth Parkfoot Street, Kilsyth, G65 9AA Mon to Fri 10.15am to 1.45pm
Moodiesburn Blackwoods Crescent, Moodiesburn, G69 0EN Mon to Fri 10.15am to 1.45pm
Motherwell 7 Scott Street, Dalziel Building, Motherwell, ML1 1SX Mon to Thu 9am to 4.30pm Fri 9am to 4pm Closed 1pm to 2pm
Shotts 162-164 Station Road, Shotts, ML7 4AW Mon to Fri 10.15am to 1.45pm
Viewpark 135 Burnhead Street, Viewpark, G71 5DD Mon to Fri 10.15am to 1.45pm
Wishaw Houldsworth Centre, Kenilworth Avenue, Wishaw, ML2 7LP Mon to Thu 9am to 4.30pm Fri 9am to 4pm Closed 12pm to 1pm

How can I withdraw my funds?

Closures up to the value of £1,000 can be made by cash, cheque or Faster Payment.

Closures over the value of £1,000 should be made by Faster Payment or cheque.

Faster Payments will be made to an alternative bank account at another provider in the customer’s name within five working days.

For cash and cheque withdrawals, please contact the Helpline in advance as at least 3 working days’ notice is required for large cash withdrawals, and up to seven days’ notice is required for cheque requests. Cheques will be made payable in the existing customer’s name only.

My balance is over £1,000 and I want to withdraw this in cash. What do I need to do?

For customer safety, we recommend any withdrawals of over £1,000 are made by cheque or Faster Payment. If you wish to withdraw in cash, contact the helpline in advance as at least three working days’ notice is required for large cash withdrawals. When you visit the bank, take your account passbook, together with some identification, where you can complete a withdrawal form.

Acceptable forms of identification for your signature are:

  • a driving licence
  • passport
  • bank card
  • council tenancy agreement
  • Post Office card

For your address:

  • a household bill
  • council tax notice
  • pension 
  • benefit statement

I want to close my account by cheque. What do I need to do?

Please contact the Helpline in advance, as up to seven working days’ notice is required for cheque withdrawals.

When you visit the bank, take your account passbook where you will be asked to sign a withdrawal form and branch staff will forward this together with your passbook to the Municipal Bank support team.

Your account will be closed as soon as the paperwork is received and a final cheque will either be sent to you by post, or you can arrange to collect it at the bank.

I want to close my account by faster payment, what do I need to do?

You can request to have your closing balance transferred to another bank account in your name. This can be either a single or a joint account, as long as you are a named account holder. For group accounts, we can only transfer to an account in the same group name.

You will need to supply evidence of the other account. This can be a recent bank statement, official bank documentation or online banking download which shows your account name, sort code and account number. Other evidence may be accepted, please discuss with the bank. When you visit the bank, you should sign a withdrawal form and your account will be closed within seven days.

I currently have my salary/pension/benefit allowance paid into my NLMB account, what should I do?

NLMB is not signed up to the Industry Current Account Switch Service (ICASS), so any new account provider will not be able to make arrangements to automatically transfer such payments. This means you must make new banking arrangements and then contact your salary/pension/benefit provider, to advise them of the new bank account details. This will enable them to continue their payment to you.

I currently make weekly/monthly standing order payments for my rent/council tax/insurance etc. from my NLMB account, what should I do?

You must make other banking arrangements, please contact the council section that you are making payments to and cancel any existing NLMB payment(s). Ask them to set up a new direct debit from your nominated bank account. Please contact the Helpline for contact details.

I have lost my passbook for my NLMB account, what do I need to close the account?

You must provide two current forms of identification when closing the account. Please see Q7 for acceptable forms of identification for both your signature and address.

My parent/relative has received a letter but is unable to conduct their own affairs, how can their account be closed?

If you have Power of Attorney (POA) for your parent/relative, you may be able to close the account on their behalf. Please contact the helpline on 01698 403135 for more information.

I am a signatory on a group/club/organisation account, how do we close the account?

The terms for closing the account will be the same as for operations. If you currently require two signatures to withdraw, then this will be required to close the account. Please note if the account is closed by cheque, the cheque will be made payable to the organisation unless we receive written authority from all the holders to the contrary.

For health reasons, I am unable to visit a branch in person to close my account. What will happen?

Please contact the helpline on 01698 403135 to discuss your options.

What alternative savings organisations are available?

There are a number of banks, building societies and Post Office branches in North Lanarkshire that offer saving accounts, including:

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Page last updated:
19 Sep 2024

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