An investigation begins with the case officer checking the historical information and assessing the site. The length of time taken to fully investigate a breach of planning will vary from case to case. It is not always possible to anticipate how a particular case will develop, nor how long it will take to investigate.

The length of time required to resolve a case or take action can be affected by a number of factors. Progress can depend on the need to gather further evidence, to allow negotiations to take place or for formal procedures to be concluded. Similarly, an application to regularise the breach of control or an appeal against a decision of the planning authority can also influence the time taken.

We recognise that delays can be a source of considerable frustration to those submitting information, particularly if they consider their amenity is affected. We will try to keep interested parties informed after six weeks of either the outcome or of significant stages in the progress of a case.

Priority for investigating complaints is based on matters such as the level of impact in planning terms of the breach, and the significance of the site.