What is a mutual exchange?
A mutual exchange is also known as a home swap. This happens when two tenants swap homes with the prior approval of their landlord.
Why are we doing this?
We acknowledge that when you add your name to our housing list you may have to wait longer than you wish to be rehoused. We are actively encouraging tenants to find someone to swap with removing the need to wait on our housing list.
Am I eligible to use the service?
If you are a current tenant of a council, housing association or housing co-operative you are eligible to join our scheme.
How do I sign up?
To allow your details to appear on our search facility you must be on our Common Housing Register (CHR) housing list. If you are not on our list you will need to complete a CHR application form.
How do I know that it's for me?
If you are looking for another home and you're on a lengthy waiting list then you might find a match which will allow you to move quicker.
What if I don't have a computer and can't access the site?
You can access our matching facility on any computer. If however you do not have access to a computer you should contact your landlord who may be able to help.
What if I find a home and I'd like to exchange?
When you find a match on our system you simply use the contact details provided to discuss with the other party.
What's the next step if I find a suitable match?
If both parties wish to exchange properties you must contact your landlord for permission
What happens if someone asks to see my home?
Most applicants will wish to view your home before applying for a mutual exchange (we are sure you will also wish to view their home). If you live on your own and are not comfortable allowing someone into your home you should ask a friend or relative to be present.
If you do not have someone who can accompany you, you can contact your local housing office. Arrangements can be made for a member of staff to be present during working hours.
When do I contact my housing office to discuss?
You should contact your landlord once you have found a suitable match and wish to proceed. This will allow us to carry out the necessary checks, including whether or not your rent account up to date and your property is in a clean condition.
Are there any conditions applied to carrying out a mutual exchange?
Yes. Your landlord may not consider any applications where the mutual exchange would cause overcrowding or under occupancy.
Who should I contact if I need help?
If you require any further information you should contact your landlord or local local housing office.