Introduction

This type of system comprises an Air Source Heat Pump (ASHP) which is located outside your home.  An ASHP is a low-carbon way to heat your new home - it takes heat from the air outside and boosts it to a higher temperature, then transfers the heat into your radiators. They work like refrigerators but in reverse. An ASHP uses electricity to run and works even when the temperature is well below zero.  

Running costs

Your running costs will ultimately depend on how warm you like your home to be, how much hot water you use and the tariff rate you choose when selecting an energy supplier - just the same as it would be with a different form of heating such as a Gas Combi Boiler. 

General operation of heating controls

The heating and hot water system has already been set up to run at optimum efficiency. All you have to do is select the comfort level that you would like on the (main/wireless) temperature controller, normally 20°C or 21°C. The system will maintain this comfort level at all times by trickle-feeding heat into the radiators as and when required. 

The hot water is pre-set and maintained automatically at 53°C. You can check the current water temperature on the Main User Control.

To adjust the temperatures of your heating outside of the schedule, press ‘F2’ to lower the temperature & press ‘F3’ to increase the temperature. From the main home screen on your controls, press ‘F4’ to display the options screen. To activate the hot water immerser, press ‘F1’.

Should I turn my system off?

No, you may wish to turn the system down at the thermostat if you are going out to work or going on holiday for a period. To activate ‘Holiday mode’.

If returning from holiday, please note that in order to bring the temperature back up to the normal 20°C or 21°C, you should allow for a heat recovery time of 2°C per hour.