Our customer satisfaction process has been digitised and a QR code and online survey link is included in correspondence issued to all food establishments after routine intervention.

We analyse the surveys on a quarterly and annual basis. This will tell us the level of customer service and allow the people who use our service to make their views on the level of customer service we provide known to us.

The results are used to help us improve the service we offer.

Please tell us what you think

Your experience of using our service is important to us. Your feedback can help us identify what is working well in our service and where we can improve.

Please take a few moments to tell us what you think if:

• we visited your premises to undertake an inspection, or
• if you made a service request to us.