We’re carrying out essential maintenance to our website from noon Friday 26 April, until noon Monday 29 April. Some of our online services may be unavailable during this time.
This winter we want you to stay safe, warm and comfortable in your home.
You’ll find lots of information and links to partner sites on this page to help you look after yourself and your home during the cold, winter months.
Condensation
Condensation is the most common form of unwanted dampness in homes and occurs when warm, moist air comes into contact with a cold surface. Moisture builds during everyday living including when you cook, dry clothes and shower. When condensation appears wipe it dry to avoid a build-up of black mould growing on walls, curtains and woodwork. It’s important you take steps to limit the moisture in the air. By following a few simple tips you can reduce condensation and keep you and your family healthy at home this winter.
Frozen and burst pipes
A burst pipe can ruin your home but there are steps you can take to prevent it happening. Visit the Scottish Water winter website for advice on how to protect your home this winter. Scottish Water also shows you how to deal with bursts and how to repair pipes.
If you live in a North Lanarkshire council house and a pipe bursts, use our 24-hour emergency repairs phone number: 0800 678 1166 or request an emergency repair.
And, if your condensing boiler stops working there are steps you can take to reset this or defrost the condensate pipe.
Energy efficiency advice
Many people say energy bills are their biggest financial worry this year. By taking a few simple steps you can increase the energy efficiency of your home and help save money. Take a look at advice on how you can make your home more energy efficient. Home Energy Scotland provides you with free, impartial advice on saving energy and can signpost you to financial help you may be entitled to.
Home fire safety
The festive period can present extra hazards at this time of year as fairy lights, candles, trees and decorations can all cause a fire if proper care is not taken. Our home fire safety page provides advice and information videos to help keep you and your family safe.
Home contents insurance
Now’s the time to check your building and contents insurance is in place and up to date should the worst happen. Home contents insurance helps to protect the possessions which are valuable to you. We’ve teamed up with Thistle Tenant Risks and Ageas Insurance Ltd who provide specialist Tenants Contents Insurance policies, which can be paid up in instalments.