Each project is different, but the information we give our tenants will include:

• A letter to tenants taking part in a programme within 12 months of the start date.
• Approximately 12 weeks before the works start, tenants may have an opportunity to attend a local drop-in session to find out more.
• The contractor will contact tenants to make arrangements to survey the property and discuss the options available to them.

Before the work starts, a letter will be sent from the contractor to:

• Confirm the start date.
• Provide details on how to make alternative arrangements if necessary.
• Provide contact details for any enquiries.

The programme liaison officers can discuss any concerns with tenants and offer support where necessary.