Community Alarm Service

Helping people remain safe within their community

What is the community alarm service?

The community alarm service assists people living in North Lanarkshire who need some extra support to stay in their own homes with the security of knowing that they can call for assistance in an emergency, such as a fall or an illness, at any time of the day or night.

How does it work?

We install an alarm unit by connecting it to the telephone line in the person's home. The alarm is activated by either pressing the button on the alarm unit or the pendant worn by the person.

Where possible we will place the alarm unit in a central point within the home in order to make the best use of the two way speech system. 

When the person activates the alarm, a signal is sent via the telephone line to a central response centre which is staffed 24 hours a day. Our response advisor can speak to the person and find
out what kind of assistance is required.

There is a number of ways we can provide help depending on the information that has been given:

  • Contact a friend or family member to visit.
  • Arrange for a home support worker to attend.
  • Contact a GP or emergency services. 
  • Provide reassurance.

Who is the community alarm service for?

There are many reasons why someone may need a community alarm.

People who feel they are at risk at home and may have difficulty using other methods to call for assistance. They may be at risk because of ill health, frailty, anxiety, isolation or domestic abuse.

Many people who use the service are older people but age is not a barrier to receiving a community alarm.

How do I get a community alarm?

You should request this service from your social work locality office. A member of staff will visit you to explain the system and discuss whether the service is appropriate for your needs.

We will also request the following information:

  • Details of any health problems or conditions you may have.
  • Your GP's name and address.
  • Contact details of anyone holding a key to your home.
  • Contact details for your next of kin.

If we agree that you should have an alarm unit installed, we will pass on these details to the community alarm service, who will be able to arrange installation of the alarm unit.

Is there a charge for the community alarm service?

There is no charge for the community alarm.

There can be costs associated with the installation of the alarm unit.

Any calls made to the response centre are billed like normal telephone calls by your telephone company.

How do I report a fault?

If you wish to report a fault with either your alarm unit or your pendant, dial this number to contact the response centre: 01236 622400

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