Wishaw integrated day services for older adults in Wishaw and Shotts

101-105 Stewarton Street Wishaw ML2 8BS Tel: 01698 274300

What are the integrated day services for older adults?

The service provides a range of health and social services, individual assessments, treatments, therapeutic activities and social care to people over the age of 65 who are considered to have complex needs.

Are there any charges?

There is a standard charge for each day you attend Integrated Day Service. Staff will confirm the charge with you before you start attending. There is also a daily charge for lunch, which includes light snacks and refreshments throughout the day.

How do I access this service?

A member of staff from either health or housing and social work services can arrange for an assessment of your needs. Following agreement of the locality planning group you will be offered support, treatment and rehabilitation after which a further review will be carried out.

Who will provide my care?

We have both health and social work staff working in the integrated day services who will provide the care and support you need.

What happens if I need help to get there?

We will discuss transport to and from the service with you during your assessment. In some circumstances, we may be able to provide this.

Can I bring some personal items with me?

You can bring personal belongings with you to the service but they remain your responsibility. We would advise that you have your belongings insured during your stay.

What rights do I have if I choose to attend?

We display the charter of rights for people who use the services. The charter emphasises some of the fundamental rights promoted by health and housing and social work services about individuality, respect, dignity and choice.

How will my information be stored and used?

All information that we hold on record in the service is treated confidentially and held in a secure place. You can ask a member of staff for access to it if you wish.

How can I comment or make a complaint about the services?

You can make complaints, comments and compliments about our services using the form available on the notice board.

Who will monitor the standard of care I receive?

The Care Inspectorate is responsible for the registration and inspection of the service.

You can download this leaflet at the right hand side of your screen

For more information contact either:

  • the integrated service co-ordinator at the address at the top of your screen or
  • the social work locality team at the top right hand side of your screen

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