Out of hours support

Emergency information

We recognise that homelessness and other housing emergencies can happen to anyone at anytime.

To ensure that assistance is available 24 hours a day, we provide an emergency out of hours service.

The service operates every day of the year when the housing offices are closed

To contact the Emergency Out of Hours Service

  • Freephone 0800 953 2424 or
  • Call at your local Police Station

They will contact the emergency out of hours officer who will deal with your request for help and provide the necessary advice and information.

If you are homeless the emergency out of hours officer will, if necessary

  • arrange temporary accommodation for you (and your family)
  • ensure that your belongings are secure
  • arrange transport for you

This page is also available in following languages on the right side of this page:-

  • Mandarin 
  • Polish
  • Urdu

 Please use the 'contact us' box if you have any questions. For more information, see 'related pages' or 'other useful websites'.

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