Latest service updates

Due to ongoing situation, the following council services can provide a restricted service: Registration service, Housing Repairs, Licensing, Municipal Banks, ComplaintsAntisocial Behaviour service, Cemeteries and Planning and building standards.

First Stop Shops are currently closed, while Fleming House, Cumbernauld and Civic Centre, Motherwell are closed to the publicCountry Parks are closed to vehicles and Council Play Parks are closed. 


Registration Update
Friday 3 April 2020 (16.30)

Further information on changes to the Registration service can be found here.

New legislation introduced on Thursday 26 March 2020 allows Deaths and Still Births to be registered remotely without the need for face to face interviews. 

Death Registrations

It is now the responsibility of the GP or hospital Doctor (if the death occurred in hospital) to email Form 11 Medical Certificate of Cause of Death (MCCD) to the Registrar in the local area as identified by the informant. 

To assist the registration process, contact details of the informant eg a family member or if not available, the Funeral Director, could be included with the medical certificate.   If there are no contact details included then it is the responsibility of the informant to contact the registration office to start the process of registration.  In addition, the GP or hospital doctor should post the original MCCD to the registration office.

Once the emailed MCCD is received by the registration team, the process of registration can begin.  It may take more than one phone call with the informant to finalise the registration details.  Please note that our telephone calls will show (0845) number therefore don't block or ignore it.

Please only send MCCDs to your local office, normally where the deceased stayed, as contacting several offices will only delay the process. You can however register a death which occurred in Scotland at any registration district in Scotland.

Please discuss any issues with emailing MCCD forms with your chosen funeral director or call your local registration office.

Stillbirth Registrations

It is now the responsibility of the midwife or hospital doctor to email Form 6 Certificate of Stillbirth to the Registrar in the local area as identified by the informant.

To assist the registration process, please include the contact details of the informant eg family member or if not available, the Funeral Director with the Certificate of Stillbirth.   If no contact details are included it would then be the responsibility of the informant to contact the registration office to start the process of registration.   In addition the midwife or hospital doctor should post the original Certificate of Stillbirth to the registration office.

Once the emailed Form 6 is received by the registration team, the process of registration can begin.  It may take more than one phone call with the informant to finalise the registration details. Please note that our telephone calls will show (0845) number therefore don't block or ignore it.

Please send certificates to your local office, normally where the family stayed, as contacting several offices will only delay the process. You can however register a stillbirth which occurred in Scotland at any registration office in Scotland.

Please discuss any issues with emailing Certificates of Stillbirth with your chosen funeral director or call your local registration office.

Birth Registrations

Birth registrations have been postponed until further notice.  The 21-day registration period has been extended so please don't worry about this.  Please don't post or email the birth registration card to the registrar.  It is very important that you keep this in your possession.  This will be required when the baby's birth is finally registered.  Check this website regularly for further updates.

Civil/Religious/Belief Marriage and Civil Partnership Ceremonies

Following recent government announcements, no ceremonies will take place until further notice.  National Records of Scotland will take advice and confirm when restrictions have been lifted.  Marriage and Civil Partnership schedules will not be issued until we receive further instruction from National Records of Scotland.

Registrars cannot accept any marriage/civil partnership notice forms whilst the above restrictions are in place.

Postponed Ceremonies

Where you have already submitted notice and you have postponed your ceremony due to the current health crisis and wish to re-arrange a new date, please note that new marriage notice forms will not need to be submitted for a date fixed up to 31 December 2020 and no additional notice fees will be payable.  Where you have already lodged notice but cannot re-arrange by 31 December 2020, new notice forms will require to be submitted but there will be no additional charge to lodge these new notice forms.  Fees will be transferred to the new date and refunds arranged if you decide to cancel.

Requesting Replacement Certificates

Requests for historical certificates can be made by calling or emailing our offices with payments being made by debit/credit card.  Certificates will then be posted with the receipt.

Citizenship Ceremonies

All forthcoming Citizenship ceremonies have been suspended until further notice.

An update from the Home Office has confirmed that prospective new citizens must normally book a ceremony within three months of being sent an invitation from them, however, due to the current circumstances this period has been extended to six months and this will be kept under constant review.  No adverse decisions will be made on applications because of delays caused by Coronavirus.

You do not need to contact us for this extension or require any further paperwork as you will be able to use the paperwork you currently hold.

For further information call:

  • Airdrie: 01236 758080
  • Cumbernauld: 01236 632740
  • Motherwell: 01698 302206

or email:


Club365
Friday 27 March(16:30)

Club365 is providing take-away packed lunches between 11.30am to 1.30pm from the school learning hubs.

Free school meals
Tuesday 24 March(6pm)

Free school meals for those who require them are available at the 10 town hubs established to support children of key workers. See the list here. School meals are available at the hubs between 12.30pm and 1.15pm. We are working hard on alternative arrangements for free school meals for those who require them and we will announce the details as soon as we possibly can.

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Licensing 

Civic Government Licences
Thursday 26 March(15:45)

All civic government licences are being automatically extended for three months.

Licensing
Tuesday 24 March(16.40)

All planned meetings of the Regulatory Committee and Licensing Board are cancelled until further notice.

Please note that all licensing enquiries can only be dealt by email, telephone or by pre-arranged appointment at the current time. Please call 01698 302459 or email wortonj@northlan.gov.uk.


Play areas closed
Thursday 26 March(13:30)

All play parks in North Lanarkshire are now closed.

As the surfaces of play equipment could be a way of the coronavirus (COVID-19) spreading, we would ask the public to assist by not using these facilities.

Please note: safety inspections of the play equipment will not be carried out during this time.


First Stop Shops
Wednesday 25 March(5pm)

In line with government guidance, all our First Stop Shops are now closed.

You can request services online or phone:

  • Homeless enquiries  0800 953 2424
  • Crisis grants  0300 555 0405
  • Emergency repairs  0800 678 1166
  • Antisocial enquiries  0300 123 1382
  • To make rent payments/ Direct Debits - 0300 555 0106
  • Experiencing difficulties paying your rent - 01698 524811
  • Automated payment line  01698 403130
  • Council tax and benefits enquiries  01698 403210
  • Environmental services  01698 403110

Municipal Banks
Wednesday 25 March(5pm)

The offices below will be open Monday to Friday 10am to 2pm:

  • Motherwell, Dalziel Building, Scott Street, Motherwell ML2 1SX 
  • Coatbridge, Buchanan Centre, 126 Main Street, Coatbridge ML5 3BJ
  • Wishaw, Houldsworth Centre, Kenilworth Avenue, Wishaw ML2 7LP
  • Kilsyth, Parkfoot Street, Kilsyth G65 9AA

The offices below will be open on specific days from 10am to 2pm:

  • Shotts Municipal Bank - MONDAY - 162-164 Station Road, Shotts ML7 4AW
  • Airdrie Municipal Bank - TUESDAY - 10 Bank Street, Airdrie ML6 6AG
  • Bellshill Municipal Bank - TUESDAY - 26 Motherwell Road, Bellshill ML4 1RE
  • Viewpark Municipal Bank - WEDNESDAY - 135 Burnhead Street, Viewpark G71 5DD
  • Cumbernauld Municipal Bank - THURSDAY - Fleming House, 2 Tryst Road, Cumbernauld G67 1JW
  • Moodiesburn Municipal Bank - FRIDAY - Blackwoods Crescent, Moodiesburn, G69 0EN

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Cemeteries
Wednesday 25 March(12 noon)

Please note, in line with government recommendations, only immediate family are permitted to attend burials.


Antisocial Behaviour 
Wednesday 25 March(8am)

Until further notice a limited service will be in operation. Officers cannot carry out home visits or respond to requests for professional witnessing. We can continue to offer the 24/7 advice service on 0300 123 1382 but please note that although reports will be logged, we can only give advice at this time.


Closure of council buildings to the public
Tuesday 24 March (6pm)

The council offices at Fleming House, Cumbernauld and the Civic Centre, Motherwell are currently closed to members of the public. Please see the update on licensing and registration on this page.


Complaints 
Tuesday 24 March(4pm)

As the impact on our services will be significant, and our ability to maintain standard timescales will be impossible, we are suspending our complaints handling procedure.

Customers can still contact us to request a service but must understand that delays are inevitable and we will be unable to process any complaints.


Household Waste Recycling Centres, special uplifts and trade waste services
Tuesday 24 March(1pm)

As a result of the coronavirus restrictions, all our Household Waste Recycling Centres have closed with immediate effect (Tuesday 24 March).

In addition, our trade waste and special uplift services have been cancelled. Household waste collection continues as scheduled.

Any residents who have booked a special uplift from this date will be contacted directly by our customer contact centre and a refund will be provided. Please do not phone the contact centre, as lines are extremely busy.


Country Parks
Tuesday 24 March(1pm)

From 7am on Tuesday 24 March vehicle access and car parking will be closed at Palacerigg, Drumpellier and Strathclyde Country Parks.  Access for pedestrians and cyclists will be maintained. 


Committee Business
Tuesday 24 March(1pm)

Given the current challenging circumstances, as of Monday 23 March 2020 and until further notice, all meetings of council committees, the council,  and elected member surgeries will be stood down.

Any business that is of an urgent nature will be progressed via the chief executive's delegated authority.

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Housing
Tuesday 24 March(1pm)

Our Repairs Service for now will be focussed on carrying out emergency repairs, with all non-emergency repairs suspended in the meantime.

Priority adaptations and work to void properties will continue, as will works to non-housing properties and legislative works programmes including gas servicing.

The service also will aim to continue to progress works being carried out through the council's capital works programmes.  However, this will not include works where access is needed to tenant homes, including heating upgrades, window/door replacements and kitchen/bathroom renewals.


Planning and building standards
Tuesday 24 March(1pm)

Our teams are working to keep your applications progressing, however, there is likely to be a delay in responding to enquiries and dealing with your application. A number of temporary changes have been implemented to help us reduce the impact and maintain business continuity for all our customers.

  • We will no longer arrange any face to face meetings. We will communicate with you by email and telephone.

  • We will no longer accept paper applications, or paper submissions of additional information. Please use the edevelopment.scot portal to submit all applications and paperwork. Additional information relating to an existing application should be submitted using the post submission form.

  • We will no longer accept phone payments for applications. Please use the edevelopment.scot portal to make payments relating to your application.

In addition, the main focus of our building standards team is currently in supporting the emergency services and maintaining safety in our built environment. We will no longer carry out site inspections or arrange any face to face meetings.

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