Accessibility

North Lanarkshire Council is committed to making sure that everyone can access information on this website. We are working towards making changes that mean this website is as easy and convenient to use as possible by people of all abilities.

For example, this means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader.

We've also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Text to speech, translations and dyslexia software

This website also uses software called ReciteMe, which helps people who:

  • can't see very well
  • find some words difficult or have difficulty reading
  • speak a different language

You don't have to download or install anything - just click on the 'Listen and translate' link at the top of our website.

It includes text-to-speech, reading, styling and language translation tools that can help you browser our website in a way that works for you.

If you're using ReciteMe for the first time, take a look at the user guide which shows you a range of useful features.

How accessible this website is

We know some parts of this website aren't fully accessible:

  • most older PDF documents aren't fully accessible to screen reader software
  • live video streams don't have captions
  • some of our online forms are difficult to navigate using just a keyboard

What to do if you can't access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille email corporatecommunications@northlan.gov.uk. We'll consider your request and get back to you within ten days.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems that aren't listed on this page or think we're not meeting accessibility requirements, contact corporatecommunications@northlan.gov.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about this website's accessibility

North Lanarkshire Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons:

  • Non compliance with the accessibility regulations

Some images don't have a text alternative, so the information in them isn't available to people using a screen reader. This doesn't meet WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to add text alternatives for all images by September 2020. When we publish new content we'll make sure our use of images meets accessibility standards.

Content that's not within the scope of the accessibility regulations

  • PDFs and other documents

Many of our older PDFs and Word documents don't meet accessibility standards - for example, they may not be structured so they're accessible to a screen reader. This doesn't meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations don't require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services. For example, we don't plan to fix our pdf icon Pest Control leaflet [633kb].

Any new PDFs or Word documents we publish will meet accessibility standards.

  • Live video

Live video streams don't have captions. This doesn't meet WCAG 2.1 success criterion 1.2.4 (captions - live).

We don't plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

How we tested this website

This website was last tested on October 2019. The test was carried out by Sitemorse and our own manual testing.

Sitemorse is a tool that automatically scans our main website four times a year. We use Google Analytics to identify our most visited pages for manual testing.

We tested:

You can read the full accessibility test report on the Sitemorse website.

Further support

Visit the BBC's accessibility pages for guidance on making the web easier to use.

A to Z of services