Housing services continues to improve

Performance Report 2018-19 published


This year's annual performance report shows our housing services are improving.

The service is achieving and exceeding targets in key areas, as measured against the Scottish Social Housing Charter, including:

  • improving our tenant satisfaction rates,
  • completing more repairs right first time, and
  • keeping our rents below the Scottish average.

North Lanarkshire Council is Scotland's largest local authority landlord and, in conjunction with tenant representatives and the North Lanarkshire Federation of Tenants and Residents, we have developed the latest annual performance report. 

The report looks at all aspects of how we deliver housing services to our communities including; homes and rents, tenant satisfaction, quality and maintenance of homes, neighbourhoods and value for money.

Some of the main highlights of the report include:

  • North Lanarkshire has the second lowest rent levels of all local authority landlords in Scotland
  • Tenant satisfaction with the way in which their areas are managed has risen to 94% from 88.3% in 2017/18 - the Scottish Local Authority (SLA) average is 81.5%
  • The time we take to turn around an empty property and make this available to tenants is averaging 23.5 days. This is better than the SLA average of 35.9 days
  • We're resolving more antisocial cases - 96.3%, higher than the SLA average of 86.6%
  • Our completion of repairs first time increased to 97.6%, better than the SLA average of 92.3%
  • 92.5% of tenants said they were satisfied with participation opportunities in their landlords' decision making process, above the SLA average of 84.3%
  • Tenant satisfaction for repairs is also on the increase from last year:  98.6% compared with the SLA average of 94%

Councillor Heather Brannan-McVey, Convener of Communities and Housing, said: "It's so important we compile accurate and relevant performance information and that these can be measured against other social landlords across Scotland and that this can be reported back to our tenants and residents.

"We recently signed a new Scottish Housing Regulator Assurance Statement - an assurance from us to ensure our tenants and residents are receiving all the services we as a council, pledge to deliver.

"It's pleasing to see we're performing well above the Scottish average in many areas which our tenants have highlighted to us as priorities. For example, value for money rent levels, improved housing conditions and more opportunities to shape and prioritise their housing services. 

"We'll continue to strive to deliver first class housing services and achieve our Ambition to make North Lanarkshire the place to Live, Learn, Work, Invest and Visit."

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