Tenants asked to complete survey

Increasing opportunities for tenant involvement


We're setting out our strategy for tenant participation and as part of this we're asking tenants to take the opportunity and tell us their housing priorities and how they would shape future services.

By completing our survey, tenants can play a part in developing housing's services and have the opportunity to link in with like-minded people.

Our new Tenant Participation Strategy sets out how we'll work with our customers, measure satisfaction and feedback, create more opportunities for people to participate in consultation and widen their involvement in housing services.

"There are so many ways for tenants to participate and get involved in shaping housing services," explained Tracy Lennon, Tenant Participation Manager. "And by putting tenants and residents at the heart of our service, we'll deliver services that continue to meet their needs and match their priorities.

"Residents tell us they want to be consulted with and get involved in various ways at a time and level that suits them. We're already changing the way we communicate and consult. These changes include live Q&A's, local walkabouts, drop-in events, focus groups, surveys and our Tenant Participation officers are based one day each week in local area offices.

"We've seen an increase in the number of tenants getting involved and we want to build on this momentum. It's all about empowering tenants to take part and then illustrating how their views have made a difference."

The deadline for responses is Friday 16 August.

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