Don't suffer antisocial behaviour in silence

Response service tackles antisocial behaviour head on

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By tackling neighbour disputes at an early stage, our trained mediators stopped issues involving 232 sets of neighbours escalating. This is just one aspect of our antisocial response service which works round the clock to clamp down on persistent antisocial behaviour.

By combining our daytime investigation service, mediation and out-of-hours witnessing services, and working effectively with our partners Police Scotland, we've resolved 99.99% of contacts made - a continued improvement on last year's performance.

This year alone, our team issued over 900 formal warnings and a further 39 Notice of Proceedings for antisocial behaviour against our tenants, sending out a clear message that unacceptable behaviour will not be tolerated.

Our out-of-hours team attends incidents when they're happening. As well as putting a stop to ongoing antisocial behaviour our officers visit neighbours to offer reassurance and support, as well as providing professional witnessing. This ensures evidence is in place in more complex cases. And, together with Police Scotland, our out-of-hours service also visit emerging hotspot areas and addresses during weekends and evenings to disrupt repeat offenders and their activities.

This year has also seen positive customer satisfaction levels recorded at 96%; attendance at almost 1500 ongoing incidents and issuing over 260 on the spot warnings; over half of the visits to known addresses resolved first time; identification of child or adult protection issues and our service shortlisted for two national awards for innovative practice.

"Our team is equipped to tackle issues ranging from lifestyle disputes and dogs barking, to noisy parties and intimidating and threatening behaviour," explained Stephen Llewellyn, Head of Housing Solutions. "In addition to the responsive element, staff are dedicated to supporting residents and working with them and their neighbours to stop low level issues from escalating. It's important people understand the impact their behaviour can have. We also visit local secondary schools and work with pupils to explore how to be a good neighbour and make positive life choices.

"We continue to use feedback from residents to ensure our service meets the need of the local community and improves lives for our tenants and residents."

Contact us. Don't suffer antisocial behaviour in silence. Accessing our service, which operates 24 hours-a-day, 365 days-a-year, is simple. 

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