Gas Servicing

Gas servicing within your council house

As a landlord, North Lanarkshire Council has the responsibility to ensure that all gas appliances within our housing stock are maintained in a safe condition.

This legal duty is set out in the Gas Safety (Installation and Use) Regulations 1998.

Our responsibilities are to:

  • Ensure that gas fittings, gas pipes and flues are maintained in a safe condition.

  • Ensure that an annual gas service is carried out within 12 months.

  • Have all installation, maintenance and safety checks carried out by a Gas Safe Registered installer.

  • Keep a record of each safety check for at least two years.

  • Issue a copy of the Landlord's Gas Safety Certificate (CP12) to the existing tenant within 28 days of the service being completed.

Tenants are responsible for:

  • Allowing access to the engineer on the day of the appointment.

  • Reporting any faults as soon as they occur.

  • Maintaining any appliances installed by the tenant.

  • Ensuring if anyone other than the tenant is going to be present they must be over the age of 16.

  • Ensuring easy access to the boiler e.g. if contained in a cupboard this must be cleared to allow the engineer to carry out appropriate works.

 What to expect when an annual gas service is due:

  • A letter will be sent advising of the appointment date.

  • The engineer will attend the property to carry out the gas service.

  • If access cannot be gained on the first occasion, a calling card will be left at the property advising of the second appointment date.

  • If another appointment is required, contact should be made with our gas servicing service provider in the first instance on 01698 743647.

  • If access still cannot be gained, a third appointment will then be arranged by the Local Area Office. If this appointment cannot be kept, contact should be made with the Services and Legislative Team using the details contained in the 'contact us' box.

As part of North Lanarkshire Council's tenancy agreement conditions, we have the right to make forcible entry to properties to carry out such works to ensure the continued safety of our tenants.

Failure to allow access on three occasions will result in a forced entry appointment being made. Forced entry appointments are final and cannot be changed. Dogs and cats must be removed from the property if no-one is present at the time of the forced entry.


To report routine and emergency repairs, please call our Gas Servicing and Maintenance Provider Saltire on 0845 606 1555.

Please use the 'contact us' box if you have any questions.

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