Sport and leisure services

Performance - sport and leisure services

Service information

Within North Lanarkshire, a wide range of sport, leisure, and health opportunities are provided by the charitable sports trust, North Lanarkshire Leisure (NLL).  NLL is responsible for the management and operation of 8 swimming pools, 11 sport and leisure centres, 2 golf courses, one football stadium, 2 outdoor sports facilities (with athletics tracks), one ice rink, and 15 third generation pitches, as well as sports development and inclusion services, health wellbeing and fitness, active schools programmes, fitness motivators, and an international BMX track.

For more information regarding these services please follow the links below.

Performance information

Performance results for 2018/19 are summarised below and a key showing the symbols is included at the bottom of this page.

Attendances at pools

The following two indicators show attendance figures reflecting the extent to which pools are used and activities at indoor sports and leisure facilities are undertaken.  The figures do not show the number of individual users only the number of attendances; a particular figure may reflect high usage by a small number of individuals or low usage by a large number of individuals.

IndicatorIdeal directionActual 2010/11Actual 2011/12Actual 2012/13Actual 2013/14Actual 2014/15Actual 2015/16Actual 2016/17Actual 2017/18Actual 2018/19Target 2018/19Progress status
number of attendances at pools per 1,000 populationPerformance arrow - up 2,8323,5603,6473,6843,7053,1713,5204,0034,1504,056Performance status - blue
  • Attendances for pools reached 1,408,616 in 2018/19; this is equal to 4,150 attendances per 1,000 population which is an increase from last year when attendances reached 1,358,611 (4,003 per 1,000 population). Our current performance exceeds our annual target of 4,056.

Attendances at other indoor sport and leisure facilities

IndicatorIdeal directionActual 2010/11Actual 2011/12Actual 2012/13Actual 2013/14Actual 2014/15Actual 2015/16Actual 2016/17Actual 2017/18Actual 2018/19Target  2018/19Progress status
number of attendances at other indoor sport and leisure facilities per 1,000 populationPerformance arrow - up 6,4107,4037,9957,9758,9798,4559,2837,8886,9747,519Performance status - blue
  • Attendances for other indoor sport and leisure facilities reached 2,366,924 during the year; this is equal to 6,974 attendances per 1,000 population.  This is a decrease in terms of attendance numbers from 2,677,011 last year (7,888 per 1,000 population).  Our current performance exceeds our annual target of 7,519.
  • Venues closing for capital maintenance and refubishment purposes and reductions in opening hours have impacted on the number of attendances.

The latest performance monitoring report for NL Leisure is available from the link below:

Capital works and physical upgrades have been undertaken at a number of facilities - this will have had a positive impact on attendance numbers during the year.  Works include:

  • Upgrading of gym and creation of a dedicated spinning studio at lain Nicolson Recreation Centre.
  • Further investment in Bothwellhaugh pitches and pavilion and provision of meeting space for coaching and development programmes.
  • Completion of artificial clay tennis courts at Broadwood Stadium.
  • Upgrade of Broadwood Stadium's 5-a-side pitches and conversion of two pitches at Ravenscraig Regional Sports Facility to a 7-a-side pitch to reflect local demand.
  • Major refurbishment of Aquatec Leisure Pool including additional pool features, improved health suite provision and installation of pool view camera supervision technology to augment the lifeguard provision.
  • Introduction of contactless payment.
  • Public wi-fl is now available in all venues.

NL Leisure also worked with the council in preparation for North Lanarkshire hosting the British Transplant Games in the summer of 2017, and assisted the council in becoming first local authority in Scotland to launch their Sporting Hall of Fame housed in Ravenscraig Regional Sports Facility.

Cost per attendance at sports facilities

The following indicator shows attendance figures reflecting the extent to which pools are used and activities at indoor sports and leisure facilities are undertaken.  The figures do not show the number of individual users only the number of attendances; a particular figure may reflect high usage by a small number of individuals or low usage by a large number of individuals.

Costs relate to gross expenditure for sports and leisure facilities including swimming pools, sports development, and other indoor sports and recreational facilities.

IndicatorActual 2010/11Actual 2011/12Actual 2012/13Actual 2013/14Actual 2014/15Actual 2015/16Actual 2016/17Actual 2017/18
sports facilities gross expenditure (£000)£12,033£11,224£10,641£9,709£11,352£12,482£9,545£8,387
number of attendances3,016,0373,577,9304,185,7564,352,5494,768,7264,475,2554,919,4024,618,902
cost per attendance at sports facilities in North Lanarkshire£3.99£3.14£2.54£2.23£2.38£2.79£1.94£1.82
Scotland comparisons£3.55£3.23£3.14£3.19£2.96£2.92£2.90£2.71
Family group comparisons£3.93£3.57£3.64£3.85£3.36£3.42£3.20£3.19
  • Over the seven year period unit costs across Scotland have reduced, with average costs in 2017/18 ranging from £0.70 to £4.75.
  • Costs per attendance in North Lanarkshire (£1.82) remain lower than the national average of £2.71 and our family group average of £3.19.
  • Over the period (from 2010/11 to 2017/18) cost per attendance at sports facilities shows a decrease of 51% in North Lanarkshire compared to an average drop of 18% for Scotland overall and the family group. 
  • Costs on their own don't give a complete picture - the number of attendances shows a marked increase of over 63% in North Lanarkshire over the same period, compared to an average increase of 19% in Scotland overall and 23% for the family group.

Satisfaction with the sport and leisure service

The following indicator measures the proportion of adults surveyed who are satisfied or very satisfied with libraries in North Lanarkshire. Those people who gave no opinion on the service are excluded from the results.

Several factors can have an impact on adult satisfaction and attendance levels to cultural and leisure services, this can include the number and size of facilities available for use, the age, quality and range of these facilities, the extent to which facilities and activities are publicised, the opening hours, variety, programming and cost of activities on offer, and the location of pools in relation to other competing leisure facilities.

The data for this indicator comes from the Scottish Household Survey which is undertaken by the Scottish Government.  Some caution should be taken when reviewing these figures as the sample sizes for some local authorities can be small, also national and family group comparisons are only indicative.

IndicatorActual 2010-14Actual 2012-15Actual 2013-16Actual 2014-17
% of adults satisfied with leisure facilities in North Lanarkshire82.6%84%81%79.3%
Scotland comparisons77.5%78%75.7%74%
Family group comparisons77.1%77.7%76%75%
  • Satisfaction with leisure facilities in North Lanarkshire has consistently remained above national and family group comparisons. 
  • However, this survey was not undertaken by NLL and therefore any further interpretation of the results is incomplete without full information on the audience sampled and their locality, the venue(s) they visited, the context in which the question was asked, and the number of respondents to the question.
  • NLL forecast trends and fashions within sports and leisure and invest in venues, services, and programmes to ensure that they remain attractive and continue to meet current and future customer demand and expectations.
  • NLL also work closely with partners, such as the council's education and social work services and NHS Lanarkshire, to ensure suitable (and in many cases funded) provision is available to ensure equality of access is available.  This helps to ensure engagement with specific disadvantaged client groups to help tackle social, health, and economic inequalities to reduce (and where possible remove) any barriers to participation.

The above information contains a subset of North Lanarkshire's performance in terms of our sport and leisure services; this represents those performance measures that can be compared across all councils in Scotland through the Local Government Benchmarking Framework (LGBF)

This makes reference to our family group, the councils with whom our performance is most comparable in terms of demographic conditions. 

Our family group for sport and leisure comprises eight of the most densely populated council areas in Scotland, these councils are Aberdeen City Council, Dundee City Council, East Dunbartonshire Council, City of Edinburgh Council, Falkirk Council, Glasgow City Council, West Dunbartonshire Council, and North Lanarkshire Council.

What this being done to improve services

Work is ongoing to ensure the continued development of our culture and leisure services, key priorities for NLL to 2017 are to:

  • Develop plans to operate high school sports services outwith school hours to make better use of the schools sporting estate.
  • Establish plans for improving ongoing pitch maintenance for the council's schools synthetic pitches.
  • Review and improve North Lanarkshire Leisure's marketing and communications plans to ensure that the diverse range of venues, activities, and programmes are better marketed and promoted and that the benefits of adopting a physically active lifestyle are well known and widely available.
  • Further develop the NLL and Time Capsule web pages, face book, and twitter pages, YouTube and Flickr channels, and other forms of electronic communication with customers to improve instant, real time, and interactive customer and stakeholder communication platforms and ensure that services are informative and responsive to customer requirements.
  • Continue to develop Ravenscraig Regional Sports Facility and Broadwood Stadium as primary club hubs and premier sports events venues, through programming and partnership arrangements with the sports governing bodies.
  • Continue to expand the sports development, diversion, and health improvement programme and venue based events programme to increase participation and ensure that more people are more active more often.
  • Grow income and usage by continuing to develop and improve AccessNL to remain as one of the most popular membership schemes of its type in Scotland and the UK.
  • Continue to identify income and programme development opportunities, review pool programming, and increase secondary spend income to ensure efficient, effective, and equitable service delivery.
  • Complete phase 3 improvement works to the Time Capsule to provide a new state of the art health and fitness gym, studios and interactive soft play area with associated café, refurbish Shotts Leisure Centre gym, and upgrade and expand the Aquatec gym changing facilities.
  • Open major new gym, studio, and martial arts dojo facilities at Wishaw Sports Centre.
  • Develop three new artificial clay, outdoor floodlit, state of the art tennis courts for Broadwood Stadium and deliver new sports pitch developments planned for Bothwellhaugh in Strathclyde Park and Wishaw Sports Centre.

How the public can get involved

  • For service specific matters, members of the public can provide feedback at most of our venues or through our comments and compliments web forms.
  • To contribute to the future of local services, residents can .

Further information

Local councils provide a wide range of services for their communities; the online data tool, My Local Council, provides further information and comparisons on these services to show how councils across Scotland are performing.

Key to symbols
Ideal directionProgress status
The ideal direction of an indicator is the way we aim to see performance results change over time.  The two options are as follows:We assess the progress of each of our indicators by comparing the latest performance results to target.  The traffic light system used to assess progress is noted below:
Performance arrow - up
  • high figures are good for this indicator
  • we aim to see an upward trend
Performance status - green
  • performance is on target and/or within the acceptable thresholds
Performance arrow - down
  • low figures are good for this indicator
  • we aim to see a downward trend
Performance status - red
  • performance does not meet the target set and is outwith the acceptable thresholds
  Performance status - blue
  • performance surpasses the target and exceeds expectations

For any queries, or further details regarding the performance information on this page, please contact the Business Solutions team.


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