House letting standard

Scottish Housing Quality + Letting Standard (SHQS+)

As a tenant of North Lanarkshire Council you can expect to move into a home that is clean, wind and water tight with fixtures and fittings working as they should. We have set ourselves a Scottish Housing Quality + letting standard that you can expect from your new home and this standard is set out below.

We aim to complete all the necessary repairs before any tenant occupies a property however we may have to carry out some less urgent external repairs following the acceptance of a property which are added to the appropriate planned/capital programme of works. This is to make sure that we are maximising the occupancy of our properties.

Work undertaken during the void period of a property is to ensure the property is habitable. Normally major upgrading works will be carried out within an agreed programme, however, if it is appropriate to do so certain capital works may be progressed during the period a property is unoccupied.

Inside Your Home

  • We will ensure that your home will be empty, clean and ready for occupancy
  • Internal doors will be fully operable
  • All walls, skirting and facings will be of an acceptable decorative standard
  • Floor areas will be prepared to allow the application of floor coverings


  • The kitchen will have the appropriate space for a cooker, fridge and washing machine
  • The kitchen will have 6 electrical output points
  • The kitchen layout will be safe and operable
  • There will be adequate kitchen storage
  • Kitchen will be in a good usable condition


  • All sanitary wear will be in good working order
  • Hand washing facilities
  • One form of bathing facilities


  • The electric, gas supplies in the property will be checked and appropriately certified
  • Smoke and carbon monoxide detectors will be present and tested
  • All locks in the property will be checked and repaired if necessary
  • Mechanical ventilation will be provided if there are any historical issues with condensation

Energy Efficiency

  • The heating system will be efficient and in good working order
  • The property will have an Energy Performance Certificate
  • The property will be appropriately insulated

Outside Your Home

  • The roof structure and roof tiles/ridge tiles will be in a good condition
  • All guttering and down pipes will be in good working order
  • Drains, including waste outlets, will be clean and free from obstruction
  • The external fabric of the building will be in good condition
  • Windows and doors will be in good condition and will operate without difficulty and fitted with required locking mechanisms
  • Footpaths within the boundary of the property will be in a good/safe condition
  • Boundary fences, walls and gates will be in a good condition
  • Common areas will be safe and in good condition
  • Communal drying areas will be available for all walk up flatted properties
  • Adequate lighting outside flats, whether from street lighting or lighting fitted to the common building
  • Access decks and balustrades will be safe and in good condition
  • Balconies and verandas will be safe and in good condition
  • Common windows and roof lights will be in good usable condition
  • Door entry system will be in good and fully operable
  • Refuse areas will be in good state of repair

*Please note, external works will be progressed via the appropriate programmed/routine works as required.

Please use the 'contact us' box if you have any questions. For more information, see 'other useful websites'.

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