Schools complaints

Our customer care service to help parents

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We aim to provide the highest quality education services to our children and young people.

School complaints

We understand that sometimes things can go wrong, so if you have a complaint please contact the head teacher of the school in the first instance.  This will ensure that your complaint is dealt with at the school and is resolved as soon as possible.

All complaints are dealt with using our complaints procedure which is applied consistently across all schools.

More detailed information on the council's complaints handling procedure, Listening to You, is available from the complaints, comments and compliments link in the panel on the right. 

Comments and compliments

Feedback isn't just about complaints, your feedback in the form of comments and compliments is just as important. This helps us to understand what you think we do well so that we can mirror this in other areas of service, as appropriate. Please use the link below to make a comment or complaint.

Make a comment or complaint online

Please use the 'contact us' box if you have any further questions. For more information, see 'related pages', 'downloads' or 'other useful websites'.


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