Performance

Building standards customer information.

Our customer charters tell you the level of service we aim to provide:

How are we doing?

Information on our performance is published through our Building Standards Annual Verification Report. This document includes information on our service delivery, the timescales and targets we must meet and our performance against these. It is regularly reviewed throughout the year and is submitted annually to the Scottish Government.

pdf icon Building Standards Annual Verification Report 2018-19 [2Mb]

We appreciate and value customer feedback, so you can tell us what you think of our service and from time to time we may seek your opinion.  In addition to our own consultation work, the Building Standards Division of the Scottish Government may contact you for research purposes and to measure national customer satisfaction levels.

In addition, the council system for complaints, comments and compliments offers the opportunity for you to give your views on the service we provide to you.

You may also be interested in the following:

You can sign up to email alerts to stay in touch with the latest news from Building Standards.

Please contact us if you have any questions.

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