How We Allocate Sheltered Housing

Guidance for tenants

When we allocate sheltered housing, we will also try to make sure that our sheltered housing complexes have a reasonable balanced community, where tenants are able to get around and are able to use the shared facilities and social areas of the complex, such as the common room. Because of this, sometimes we may not offer housing to people who need a very high level of care as this would be provided better in another environment, such as a care home.

Criteria you must meet to be eligible

To be considered for sheltered housing, you must meet the following criteria:

  • Your current home must be unsuitable for your needs because of where it is or because it cannot be adapted to suit your needs. For example, if you have problems getting around and you live in an upstairs flat with a shared entrance and there is no lift, the outside stairs could not be adapted to make it easier for you to get to your home. If this was the case, you may be eligible for sheltered housing.
  • You are less able to deal with daily issues (such as having a bath or going out to the shops or clubs) because of your age or disability.
  • You should be able to live independently (for example, you should be able to feed yourself) but need some support for your day-to-day living, such as help with arranging appointments and reporting repairs, or need some support in case of emergency situations like falling in your house.
  • You should need and accept support services and a 24 hour alarm service on the sheltered complex. (There may be a charge for these services, but we will assess your housing needs and how much you will pay towards these services when we assess your application).

The following table shows what we take into account to help us decide if we are going to allocate you a sheltered house. This table also helps us decide how many points we will give you.

Sheltered houses which become vacant will be allocated to the applicants with the most sheltered housing points.

Reason for applying for sheltered housing

The number of points we give

The most points we will give you for this section

If you cannot get to services and support you need because of where you live


If the way your house is designed means it is not suitable for your needs and it cannot be adapted


If the way your house is designed means it is not suitable for your needs and it can be adapted


If you are homeless or could become homeless (this applies if you are leaving hospital and have nowhere to go home to)


If you live far away from people you know and are housebound and you would like more contact with other people


If you have fallen in your home or if your health means you are likely to fall in your home


The points you have been awarded for your social situation


The points you have been awarded because of your health circumstances

0, 1, 4 or 9



49 (the most points we will give you)


If you have any further questions please contact your local housing office using the details listed in the 'contact us' section.

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