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Missed bin collection

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Every household should present one general waste bin on the appropriate week for collection, if you present more than one general waste bin on collection day, only one will be collected by our crew.

Your bin should be presented at the kerbside by 7am on the morning of collection with the lid closed. If you do not present your bin on the appropriate collection day, we will not return to collect it later.

If your bin is not collected on the appropriate day, please call 01698 403110 or complete an online form.

Do not overload the bin so that the lid will not close; this may prevent it from being emptied as it causes a safety risk for our crews.

Do not force or compact waste into the bin as this can lead to waste remaining in the bin after being serviced; again, we will not return to empty this.

We do not collect any extra bags of rubbish placed at the side of the bin.

Most households have one recycling bin each for: paper and cardboard (blue bin); glass, metal and plastics (green lidded bin); and garden and food waste (brown bin).

Please flatten cardboard boxes before placing them in the blue bin, to create more space and ensure the lid can close.

If any of your recycling bins are contaminated with the wrong materials, we will not collect the bin. Our crew will tag the bin to advise on why it has not been collected. You need to remove the wrong materials and present the bin on the next collection day.

Report a missed bin using an online form

You can also Apply for help putting my bins out.

Find out when your bin should be collected.

For more information, see 'related pages', 'downloads' or 'other useful websites'.

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