During extreme weather conditions, for example storm force winds or severe frost, normal services may be disrupted or suspended to allow us to deal with the emergency situations.

Our website will be kept up to date with details of the emergency circumstances. If you call the customer contact centre during such an event, you may also hear a message explaining the current situation.

If you are affected by the emergency, you can report this through the customer contact centre.

Please note - we can only deal with priority jobs on these occasions.