We will carry out most repairs to your home, but we do expect you to repair some items. If anything gets broken, you may have to pay for it to be repaired. You will also have to pay for new locks if you lose the keys to your home or they are stolen.

We also expect you to repair and maintain:

• light bulbs
• elements in electric fires
• individual appliance fuses
• internal facings
• garages built by you
• all keys for your property (including garages, front, back and patio doors)
• the decoration inside your home
• inside doors, decorative wooden door edges and handles
• cooker connections and pipes
• electric and Gas cookers
• any shower you have put in
• driveways
• your own TV aerial / satellite dish

This list identifies some of the repairs you are responsible for but it is not complete. If you are in any doubt, please contact us.

Please note - we will carry out repairs to internal doors, handles, facings and fitted cupboards only if we’ve supplied them at the time of let. You will be charged for repair or renewal if you have caused the damage.

If you have supplied and fitted an item yourself then it’s your responsibility to repair/renew the item.

Rotary driers and clothes poles will be renewed by us.

Laminate flooring

Laminate flooring can cause problems when we need to carry out repairs in your home. It is easy to pull up carpets if we need to get to the floorboards, but laminate flooring is normally nailed or glued to the floor and the skirting board. Not all laminate flooring can be used again after it has been taken up.

If your repair requires laminate flooring to be removed, you must arrange for this to be taken up before we inspect or carry out repairs which affect it. If you don’t and we have to take it up for you, you will have to pay the costs. 

We will not be responsible for any damage to your laminate flooring (or any other floor coverings) if we have to remove these to carry out your repair.

You should also consider whether laminate flooring  is appropriate for your home as it could be noisy for your neighbours.