When talking to your neighbour and you feel it is appropriate try to see each other's point of view. It may be that the person doesn't realise they are causing a problem because there is a difference in lifestyle and routines. For example, they might be shift workers if coming and going in the night, or not be physcally able to tidy up a garden.

You should also think about what you want the outcome to be as this will help you stick to the points that you want to discuss. Stay calm and friendly and keep to the facts as you see them.

Before any meeting

• think about what you want to say
• be clear about the problem and how it affects you
• keep to the point and don't stray away from the main problem
• think of what you are trying to achieve
• talk through the issue with a friend or neighbour first

Useful tips for any meeting

• try to choose a good moment
• stay calm and friendly - being aggressive will not help
• explain the problem, how it affects you and how it makes you feel
• listen to the other person's point of view and try not to interrupt when they are talking to you
• try not to shout even if the other person does, stay in control and do not become abusive
• try to be tolerant, if the other person becomes unreasonable or abusive, calmly walk away from the discussion

Mediation

• If you do not feel speaking to your neighbour will help, contact our 24-hour antisocial behaviour advice service where trained mediators can assist you.

We work to support communities and encourage neighbourliness. Where there are problems between neighbours, we can offer mediation, support and, where needed we can signpost to the appropriate agency or service.