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Discounts and exemptions

Voluntary care worker

Certain voluntary care workers are disregarded for council tax purposes.

You will need to apply for this council tax exemption/discount as this is not automatically awarded.

Who can apply?

You will qualify for this if: 

  • you are a voluntary (unpaid) care worker. 

  • you are living in the property where you are working. 

  • you care for someone for more than 24 hours per week. 

  • you were introduced to the person you care for by a local authority, the Crown, or a Charitable Organisation. 

  • you do not earn more than £44 per week (in some circumstances this is lowered to £36 per week). 

Amount of discount you may be eligible for

Adults who meet the above qualifying conditions shall be disregarded when counting the number of adults in the house.

We periodically review all council tax exemptions and discounts to confirm eligibility.

How do I apply?

To apply for this council tax exemption/discount, sign in or register on our Open Portal online account:

We need the following evidence

  • Attach any confirmation of income, pay slips, bank statements etc.  

  • Confirmation that you were introduced to the person you care for by a local authority, the Crown, or a charitable organisation. 

Please submit the necessary supporting evidence for your application. Failure to provide the requested documentation may result in the assessment of your application being delayed or rejected.

If you are awarded a discount or exemption and the circumstances that led to that award change, you must tell us. 

Page last updated:
05 Sep 2024

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