If you have a request for service please visit our online services page.
If you want to make a formal complaint please use this online complaints form.
If you want us to consider your complaint as Child Friendly, please use the online complaints form*.
If you can't use the online complaints form, please contact us by:
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Telephone on 01698 302400 during office hours (Mon-Thurs 8.45-4.45, Fri 8.45-4.15). The staff on this line can only deal with complaints. To find one of our services, please visit the homepage, use our website search facility or contact us.
You can also make a complaint about social work.
* If you are a child under the age of 18, or an adult complaining on behalf of a child, please use the online complaints form and mention ‘Child Friendly’ in the free text box.