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Complaints enquiries

If you have a request for service please visit our online services page.

If you want to make a formal complaint please use this online complaints form.

If you want us to consider your complaint as Child Friendly, please use the online complaints form*.

If you can't use the online complaints form, please contact us by: 

  • Telephone on 01698 302400 during office hours (Mon-Thurs 8.45-4.45, Fri 8.45-4.15). The staff on this line can only deal with complaints. To find one of our services, please visit the homepage, use our website search facility or contact us

  • Email complaintsappeals@northlan.gov.uk 

You can also make a complaint about social work

If you are a child under the age of 18, or an adult complaining on behalf of a child, please use the online complaints form and mention ‘Child Friendly’ in the free text box.

Page last updated:
25 Jul 2024

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